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Bermondsey
Mason & Fifth, is a beds-led hospitality and lifestyle brand with existing properties in premium London neighbourhoods, Primrose Hill and Bermondsey. Since launching in 2020 Mason & Fifth has gained loyal fans for its sustainable and considered design, welcoming ‘homely’ style and convenient flexibility. The location was already equipped with Salto KS access control systems and an intercom system, but the company lacked the in-house expertise to maintain these crucial security installations effectively so required security solutions support from Opem.
CLIENT CHALLENGES
- Maintenance Expertise: Mason & Fifth did not possess the internal capabilities to properly maintain their existing Salto access control systems and intercom infrastructure.
- Operational Continuity: Ensuring the continuous and smooth operation of these systems was vital for the security and functionality of the Bermondsey site.
- Technical Support: The client required reliable technical support to address any issues promptly and prevent disruptions to their daily operations.
OPEM'S SOLUTIONS
Opem provided comprehensive service and maintenance for the existing Salto KS access control systems and intercom system at Mason & Fifth’s Bermondsey location. This solution included:
- Regular Maintenance: Scheduled check-ups and maintenance to ensure optimal performance of both the Salto KS and intercom systems.
- Reactive Support: Swift responds to any reported issues or malfunctions, minimising downtime and security risks.
- System Optimisation: Continuous assessment and fine-tuning of the access control systems to enhance their efficiency and reliability.
- Technical Expertise: Provision of specialised knowledge in Salto access control systems, filling the gap in the client’s in-house capabilities.
THE RESULTS
By partnering with Opem, Mason & Fifth achieved:
- Enhanced System Reliability: The Salto access control systems and intercom now operate with improved consistency and fewer issues.
- Reduced Operational Burden: The client no longer needs to worry about the technical aspects of maintaining their security systems.
- Improved Security: Regular maintenance ensures that the access control systems remain robust and effective in safeguarding the premises.
- Cost-Effective Solution: Outsourcing maintenance to Opem proved more economical than developing in-house expertise or relying on ad-hoc support.
- Peace of Mind: Mason & Fifth can now focus on their core business activities, confident in the knowledge that their security systems are in expert hands.
Through Opem’s dedicated service and maintenance, Mason & Fifth have successfully overcome their challenges, ensuring that their Bermondsey location benefits from optimally functioning Salto access control systems and intercom infrastructure.
