Primrose Hill

Mason & Fifth, a boutique guesthouse that provides hospitality-driven flexible living solutions, recently launched their second building in Primrose Hill. The property already had a Salto KS (Salto Space) access control system installed, but Mason & Fifth required expert support from Opem to manage and maintain the system effectively.

PROJECT CHALLENGES

  • Existing Infrastructure: Primrose Hill came equipped with Salto KS, but Mason & Fifth lacked the expertise to manage it efficiently.
  • Hardware Issues: The property faced challenges with IQ devices plugged into wall sockets rather than ceiling-mounted, leading to potential security risks.
  • Connectivity Problems: Poor internet connectivity caused ongoing issues with both the intercom and Salto KS systems.
  • Cost Concerns: An initial quote from an electrician to relocate IQ devices was prohibitively expensive.

OPEM'S SOLUTIONS

Service and Maintenance: Opem took over the maintenance of the existing Salto KS and intercom systems, providing ongoing support to ensure smooth operation.

Hardware Upgrades:

  • Installed an intercom button for the existing system
  • Replaced a wireless Salto handle for the Yoga Studio

Expert Advice:

  • Recommended changing wall sockets to unfused spurs to prevent unauthorised movement of IQ devices
  • Identified poor Wi-Fi connection as a factor in system issues

Ongoing Support: 

Opem continues to provide responsive maintenance, including replacing the intercom’s PSU during a recent visit.

THE RESULTS

By partnering with Opem, Mason & Fifth has:

  1. Improved the reliability of their access control system
  2. Received cost-effective solutions for existing challenges
  3. Gained expert insights for long-term system improvements
  4. Ensured guest safety and security at Primrose Hill

Mason & Fifth now benefits from Opem’s expertise in managing Salto KS technology, allowing them to focus on providing exceptional guest experiences at their Primrose Hill location.

Mason & Fifth recently engaged Opem to manage the security maintenance for our Salto access control systems at our two flexible living properties. I've been extremely impressed with their service and expertise. The Opem team quickly got up to speed on our specific setup and requirements. They've been proactive in identifying and resolving potential issues before they become problems. Their technicians are knowledgeable, professional, and always responsive when we need support. The Salto systems are critical for ensuring the security and smooth operations of our properties, and I have full confidence in Opem's ability to keep everything running optimally. Their work has allowed our staff to focus on other priorities, knowing that this important aspect of our security infrastructure is in good hands. I wouldn't hesitate to recommend Opem to other businesses looking for reliable access control system maintenance.

DYLAN MURRAY | OPERATIONS DIRECTOR AT MASON AND FIFTH

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